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Podcast not working for iTunes
7 April, 2010
8:47 pm
tljdesign
Griffin, GA
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Forum Posts: 6
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7 April, 2010
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Hi Support,
First off, as everyone else has said, this plugin is simply fantastic. Me (and my clients) have LOVED working with it. It is so easy to use and provides a clean, easily understandable and feature-rich product. Thanks so much for your efforts in providing the Wordpress world with something really valuable.

I have tried and tried and tried to get my iTunes podcast links to work, but to no avail. I have sifted through these forums for quite a while trying to find a similar problem, but I haven't been able to dig up anything.

Site: http://kingdomlifeministries.cc
Sermons page: http://kingdomlifeministries.c…..page_id=40

When you click the iTunes link, the podcast opens in iTunes, but the sermons won't download. The little [i] icon shows up next to the sermon, and when you click it the following message shows up – "There was a problem downloading . The network connection could not be made."

I have changed the directory for stored sermons from the default to "audio/", and I do not and can not enable permalinks. There are multiple Wordpress installations hosted in subfolders of the site's main directory, and it causes some real chaos when permalinks are turned on.

Any help you can provide would be appreciated. I would have included screen caps of the settings page, but I don't see anywhere to upload images to the forum (probably for obvious reasons).

Thanks again,
Taylor Jones

8 April, 2010
4:04 am
Ben Miller
Appleton, WI, USA
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18 June, 2009
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Sorry, I'm retracting my entire wild-guess of a post. I thought I had discovered something, but now I can't seem to repeat my results. If I find anything new out, I'll let you know.

Ben Miller
Pathways Church, Appleton, WI, USA
12 April, 2010
3:19 pm
tljdesign
Griffin, GA
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Forum Posts: 6
Member Since:
7 April, 2010
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Not a problem. Please let me know if you do. I haven't been able to make any headway at all…

14 April, 2010
12:43 am
stevewatt
Newcastle Australia
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14 April, 2010
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Hi Taylor,

I'm having the exact same problem.
Downloading individual sermon files is fine,
But iTunes is exactly like you describe with exact same error messages.

I have yet to try to "other" podcast

my site is http://www.newcastlechristians…..udents.org

and the sermon browser page is here

Steve

21 April, 2010
4:24 pm
tljdesign
Griffin, GA
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Forum Posts: 6
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7 April, 2010
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Steve – Still haven't been able to make any headway on this one. This is such a great product – I just wish I could make this work!

Do you have permalinks configured on your site? I have included a link below to a screen cap of my configuration settings for the Plugin – would you mind comparing mine to yours and listing any differences?

http://grab.by/3Uq0

Taylor

22 April, 2010
8:25 pm
CarlAxel
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12 April, 2010
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I was experiencing I think a similar problem with iTunes. A sermon would show up in itunes but then would get the little ! when tried to download.
I found that I could get them to work if when I added the sermon I used under "Attachments" – "Enter an URL" and put the full url to the location of the sermon, e.g. "http://www.mychurch….sermon.mp3"
I would get the error whenever I used the "Use Existing File"

Don't know if that is your issue or not.

23 April, 2010
8:58 pm
tljdesign
Griffin, GA
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Forum Posts: 6
Member Since:
7 April, 2010
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Well… that did make the Podcast start downloading in iTunes!

The only problem is it broke the audio players on the site itself… Now the files won't stream on the website…

Any other ideas? :-(

24 April, 2010
3:46 pm
CarlAxel
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12 April, 2010
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I visited your site kingdomlifeministries.cc and tried playing 2 different sermons and both streamed fine for me. So, not sure what is going on there.

25 April, 2010
12:24 am
stevewatt
Newcastle Australia
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Member Since:
14 April, 2010
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Hi Taylor,

can't see any significant differences…
I've yet to try CarlAxel's suggestions.
I'll give it a go this afternoon and let you know how it goes.

Steve

27 April, 2010
4:58 am
jidd
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27 April, 2010
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10

I'm having the same issue here. iTunes subscriptions don't work when using the "exiting file" option, but entering the full URL does work.

27 April, 2010
7:07 am
stevewatt
Newcastle Australia
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Forum Posts: 6
Member Since:
14 April, 2010
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11

Heya.

Same issue as Talyor, it breaks the streaming on the site…

27 April, 2010
4:55 pm
jidd
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Member Since:
27 April, 2010
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12

stevewatt said:

Heya.

Same issue as Talyor, it breaks the streaming on the site…

Streaming on the site seems to work for me with either method of attaching the sermon file (URL or existing file). Both also seem to work when subscribing with an RSS reader. It is only when attaching files with the "existing file" option that the iTunes subscriptions quit working.

28 April, 2010
12:38 am
stevewatt
Newcastle Australia
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Forum Posts: 6
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14 April, 2010
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13

What audio streaming plugin are you using?

28 April, 2010
4:25 am
jidd
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27 April, 2010
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30 April, 2010
12:32 am
stevewatt
Newcastle Australia
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Forum Posts: 6
Member Since:
14 April, 2010
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15

Yep that's the same plugin I'm using.
Are you using a Mac, Windows or Linux?

I'm on Windows. Currently trying to organise some tests on other platforms, because it looks like on a Mac it works fine…

6 May, 2010
3:13 pm
tljdesign
Griffin, GA
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Forum Posts: 6
Member Since:
7 April, 2010
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16

Negative, I'm a Mac user and it isn't working for me on Mac. I've also tried it on Windows XP & 7. Neither works…

7 May, 2010
3:31 am
Ben Miller
Appleton, WI, USA
Moderator
Forum Posts: 387
Member Since:
18 June, 2009
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17

Steve, my theory right now is that iTunes is having trouble with all of the special characters in the filenames of your .mp3 files. Here is what I suggest:

Try adding a new sermon, and make sure the filename only has letters, numbers, dashes "-" and underscores "_". No spaces, commas, parentheses, periods (except for the one before "mp3", or any other special characters. Then we'll see if iTunes can download that one.

Please let us know how it turns out.

Ben Miller
Pathways Church, Appleton, WI, USA
7 May, 2010
5:14 am
jidd
Member
Forum Posts: 4
Member Since:
27 April, 2010
Offline
18

Ben Miller said:

Steve, my theory right now is that iTunes is having trouble with all of the special characters in the filenames of your .mp3 files. Here is what I suggest:

Try adding a new sermon, and make sure the filename only has letters, numbers, dashes "-" and underscores "_". No spaces, commas, parentheses, periods (except for the one before "mp3", or any other special characters. Then we'll see if iTunes can download that one.

Please let us know how it turns out.

My filename structure is simply the service date in international format, and I was experiencing the same problem. But I *think* I may have figured out the issue for my site at least. The default upload folder path is a relative path and does not have a leading slash. I inserted a leading slash, then deleted and resubscribed to the feed and it seems to have fixed the problem, at least for my installation. I hope it'll work for others as well.

Cheers,
JD

27 July, 2010
2:57 pm
tljdesign
Griffin, GA
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Forum Posts: 6
Member Since:
7 April, 2010
Offline
19

Hey everyone,
Has anyone found a solution to this problem to date? I am still having the same issue, and can't find any solution.

Thanks,
Taylor

29 July, 2010
4:57 pm
rakess
Rochester, NH
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Forum Posts: 3
Member Since:
8 April, 2010
Offline
20

I had the same problem. To fix I need to make sure I have a / in the front of the folder where my sermons were located. my folder was "wp-content/blogs.dir/1/files/sermons/" so I changed it to
"/wp-content/blogs.dir/1/files/sermons/" and voila it works fine.

Thought this might help someone.laugh

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