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Can't add sermons
31 October, 2012
6:17 pm
Don Johnson
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Forum Posts: 65
Member Since:
6 January, 2009
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I am having a problem that just cropped up recently. I upload sermons via WS_FTP Pro, then add with the Add Sermons page. I have been doing this for quite some time, but suddenly I am unable to add sermons at all.

After I edit the various settings for my sermon (add a pdf, set date, passage, etc.) I hit save, but nothing happens. The settings I have adjusted disappear, and the add Sermon page looks just like it did before I made any changes to it, as if waiting for my input.

A check on my sermons list shows no new sermons, either undated (beginning of the list) or dated for the time I had selected.

Some of my plugins have updated recently and I think Wordpress has also. Here is the list of my plugins:

Akismet - Version 2.5.6
Audio Player - Version 2.0.4.1
Email Obfuscator - Version 1.1
Feedburner Feedsmith - Version 2.3.1
Randomize - Version 0.2
RefTagger - Version 1.7
Sermon Browser - Version 0.45.4
Wordpress Database Backup - Version 2.2.3
WP-Footnotes - Version 4.2.2

I tried disabling WP-Footnotes, because I recall it updating recently, but that had no effect. Also tried with Randomize, an old plug-in that isn't actively supported anymore (and I can't remember if I use it at all??)

So... any ideas?

Maranatha! Don Johnson Jer 33.3
31 October, 2012
7:41 pm
Ben Miller
Appleton, WI, USA
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Forum Posts: 1628
Member Since:
18 June, 2009
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I have a question.  You go to the Add Sermon page, enter the info for the sermon, and hit the "Save" button.  What exactly happens next?  When I do this on my site, here is what happens:

1. The browser starts looking for a new page (signified in Firefox by the swirling circle on the tab).

2. The page goes blank.

3. The list of sermons shows on the screen with the message "Sermon saved to database" at the top.

You said that when you hit save, the settings disappear and the add Sermon page looks like it did before.  Does the Save button act like an instant form reset button, where all of your input disappears immediately when you click the button, or does the browser try to reload the Add Sermon page, and when the Add Sermon page reappears, everything is reset? 

I hope that what I just asked makes sense.  :)

Ben Miller, Pathways Church, Appleton, Wisconsin, USA
Read the new FAQ, last updated 11/21/2013
Announcing version 0.45.12

31 October, 2012
8:23 pm
Don Johnson
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Forum Posts: 65
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6 January, 2009
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I think the answer is Yes.

That is, if I understand what you are saying.

What you describe as happening on your site is what I experienced before and expected to happen this time. However, it is as if the page just resets itself. I am back to the original Add Sermon page with fields filled in from the metadata, not a totally blank page. There is no "blank page" in the interim, a bit of a flicker, but it is basically the same page. I tried adding the sermon without changing any metadata and got the same thing.

Maranatha! Don Johnson Jer 33.3
1 November, 2012
3:19 am
Ben Miller
Appleton, WI, USA
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18 June, 2009
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Which web browser are you using?  Have you tried a different web browser?

Ben Miller, Pathways Church, Appleton, Wisconsin, USA
Read the new FAQ, last updated 11/21/2013
Announcing version 0.45.12

1 November, 2012
4:15 am
Don Johnson
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6 January, 2009
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Hi Ben

I tried both Firefox and Chrome. Haven't tried IE. My ISP was able to duplicate the problem, not sure what browser they were using, but of course they can't support the plug-in. He ran some kind of php logging software to see if there was anything wrong with my set-up on their end and didn't see anything.

Maranatha! Don Johnson Jer 33.3
1 November, 2012
2:58 pm
Ben Miller
Appleton, WI, USA
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18 June, 2009
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Just for fun, try IE.

Ben Miller, Pathways Church, Appleton, Wisconsin, USA
Read the new FAQ, last updated 11/21/2013
Announcing version 0.45.12

1 November, 2012
3:27 pm
Ben Miller
Appleton, WI, USA
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18 June, 2009
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Another thing you could try would be to deactivate RefTagger and see if that makes a difference.

Ben Miller, Pathways Church, Appleton, Wisconsin, USA
Read the new FAQ, last updated 11/21/2013
Announcing version 0.45.12

2 November, 2012
4:04 am
Don Johnson
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Fortunately, IE doesn't work either!

Deactivating RefTagger didn't do anything.

Maranatha! Don Johnson Jer 33.3
3 November, 2012
12:29 pm
Ben Miller
Appleton, WI, USA
Moderator
Forum Posts: 1628
Member Since:
18 June, 2009
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It was worth a shot. :)

So, to find out if the problem is another plugin, you could deactivate all other plugins and try again.  Remember to write down which ones you deactivate, so you can reactivate them when your experiment is done.

If you deactivate all the other plugins, and it works, reactivate the plugins one at a time, testing again after each one.  That will help you figure out which plugin is causing the problem.

If you deactivate the other plugins and it still doesn't work, at least you've eliminated another possible cause.  Let us know what happens.

Ben Miller, Pathways Church, Appleton, Wisconsin, USA
Read the new FAQ, last updated 11/21/2013
Announcing version 0.45.12

8 November, 2012
5:40 am
Don Johnson
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6 January, 2009
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Hi Ben

I had my genius son go in and look at our setup. He deactivated all plug-ins and still nothing. He thinks it is some kind of deep database issue. He said, "Cover me, I'm goin' in!" (or something like that). I'll let you know what he comes up with.

Maranatha! Don Johnson Jer 33.3
9 November, 2012
4:58 am
David Best
Maryville, TN
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Forum Posts: 51
Member Since:
28 March, 2012
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11

I had a very similar problem some time back. I tried everything and the only way I was able to upload a file was to FTP it in. Everything was working fine and then all then sudden, I can't add a file. What I found out was that my hosting provider had turned something off by mistake. From that point on, any issues I've had has always pointed back to my hosting. You may want to check with them, especially since nothing has changed on your end.

9 November, 2012
6:04 am
Don Johnson
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Forum Posts: 65
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6 January, 2009
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Thanks, that was my first suspicion. I started up a help-ticket and they claimed everything was turned on... But I did have an issue before I had this problem. I think they turned off my php service and my site wasn't showing up at all. It is back on now, but... I wonder if something else is turned off. I'll try them again.

 

Maranatha!
Don Johnson
Jer 33.3

Maranatha! Don Johnson Jer 33.3
19 January, 2013
5:52 am
Don Johnson
Guru
Forum Posts: 65
Member Since:
6 January, 2009
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13

Just to update this thread: My sons found a plug-in and downloaded the entire site to their computer running a local server. They had no problem at all with editing and adding sermons, so we are pretty sure that the problem is with my ISP. Unfortunately they are insisting it has nothing to do with their end. This is actually unfortunate for them, because we will be migrating to a different service provider shortly.

Maranatha! Don Johnson Jer 33.3
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